Free termite estimate. Over the phone?

Giving a free termite estimate is pretty common in the pest control industry, but I had a funny thing happen today.  I had a prospective client call and ask for a free termite estimate over the phone!! I tried to explain that this was difficult to do because there are so many variables that must be taken into account in order to accurately provide a fee for our services. Much to my surprise (and dismay) she told me that she had already gotten 2 estimates, both over the phone!!

After my initial shock I started asking questions. The client was stunned at some of the questions that needed to be answered and finally allowed me to do a free termite estimate and inspection.

Upon arrival at the home I got the answers to my questions within about 15 minutes. The questions were as follows:

  • Is there a well and how close is it to the home?
  • How many linear feet is the home?
  • Are there dirt filled stoops?
  • Are there live termites within the structure?
  • Is there interior work that needs to be provided?

The preceding questions are basic and must be answered prior to any treatment taking place by any company. When doing termite control no-one should want surprises. The entire inspection took about 40 min start to finish. I then showed the client exactly what needed to be done and how we would do it. The client had many questions and each one was answered. The total cost for this particular termite service was under $950.00.

So here is the funny part, the client is going to use our services because we turned out to be the least expensive and as it turn out the most thorough. The client thanked me for the same day inspection and saved about $150 for her trouble.

I’m glad that I met this woman as she confirmed my business philosophy. Treat a customers home like your own and create satisfied customers one at a time.

If you have a termite problem or think you do, we can be reached at 1-888-879-6481